Our solution
Achille Hub offers AI-trained and boosted Human Super Agents for optimal customer service. The multi-channel platform manages interactions via various media, and offers a personalized knowledge base and advanced reporting to track agent performance.
Handle any situation
Human agents with a passion for customer service, continuously trained and natively boosted with AI available 24/7 at the click of a button.
At your side everywhere
Super Human Agents manage customer interactions across a variety of channels: chat, e-mail, social networks and forms for the most extraordinary user experience possible.
Continuous optimization of your knowledge base
Our Super Human Agents improve and update your knowledge base, so that you can continue to build it in the image of your brand.
Analyze and optimize your customer service
Our Super Agents benefit from advanced reporting for detailed monitoring of their performance, with a wide range of indicators: we closely monitor First Response Time (FRT), Customer Satisfaction Rate (CSAT), Resolution Time and Average Handling Time. Thanks to these metrics, we can evaluate the efficiency of our Supers Agents in real time and make continuous improvements to optimize their performance.
Boost with AI
Our Super Agents are natively boosted by Achilles AI, making them extremely efficient and enhancing their performance in real time, enabling them to complete their missions exceptionally quickly.
A network ready to support you
Benefit from our extensive network of Super Agents ready to support you at the click of a button, ensuring you always have the help you need to respond to peak demand or an absent collaborator, while maintaining exceptional service quality thanks to the Achille Hub.
A modular, flexible offer tailored to your needs.
Activate Achille Hub in one click to benefit from a network of AI-boosted human support agents, ensuring continuous and efficient customer assistance. In the event of peak activity or downtime, we guarantee a rapid response and an unrivalled customer experience.
Agility
Immediate response to fluctuations in demand.
Expertise
Access to cutting-edge know-how to stay ahead.
Turn every opinion into a success.
Try Achille AI free of charge and with no obligation!
Ready to outsource your customer service without obligation?
Book an appointment with our experts for advice and the opportunity to offer exceptional customer service outsourcing.